How to Buy Aboriginal Art from Kate Owen Gallery

So you’ve found the piece you like! You can very easily make your payment online when viewing the artwork. 

However, first we recommend that you Contact Us to discuss the artwork, ask any questions you may have and perhaps get more detailed images sent to you so you can see the technique more clearly. It is also important that we discuss with you and understand, your stretching, delivery, freight and insurance needs so that everything goes smoothly for you.

Our new secure payment gateway is easy to use, just add your art works to the cart and they will be waiting for you when ready to checkout. We accept several methods of payment.

• credit card
  Credit card payments may be made online or by phone to the gallery. Online credit card payments are processed through our secure payment gateway,over the phone or through Paypal if you prefer. Just click the "Add to Cart" button next to the artwork and you can select your payment method when you're ready to checkout.

• paypal
  Simply click on the "Add to Cart" button next to the artwork on our website. You can select your payment method when you're ready to checkout. It is not mandatory for you to have a Paypal account to make a payment using a credit card. If you are not yet a member of Pay Pal, you will be given the opportunity to join during the process.

• cheque
  Post bank or personal cheque to the Kate Owen Gallery, 680 Darling Street, Rozelle, NSW 2039 Australia. Once our bank has cleared the cheque, we will prepare the work for delivery or collection.

• direct bank transfer
  Payment should be made to the following account:
  Bank: Westpac
  Account Name: Kate Owen Gallery
  BSB: 032020
  Account Number: 226812
  If you are outside Australia, you will also need the bank’s SWIFT CODE which is WPACAU2S.

• other type of transfer
  Contact us to discuss the method of payment you prefer.  

Your artwork will be despatched to you (or ready for collection) as soon as funds are cleared in our account and your delivery instructions can be met.  Your receipt and tax invoice will be posted to you with the work. Certificates of Authenticity may either be shipped with the work or follow within the next two weeks.

what guarantees do I have?

We guarantee all our artwork. If you are not happy that the artwork supplied to you matches information and images you were supplied, please let us know as soon as you receive it and we will do what we can to resolve the situation to your satisfaction.   
 
authenticity documents

Indigenous work needs full authentication due to a minority of unscrupulous persons in the industry. All our work is obtained through sources which can be trusted to oversee and ensure that the artist concerned completed the work in full on a voluntary basis and that the artist was fairly paid for the work. Our suppliers work closely and respectfully with the artists and see that their family and personal needs are met at all times. 

We issue a folder containing a Certificate of Authenticity with all Aboriginal artworks which includes:

A biography and photo of the artist; 
A photo of the artist holding your artwork or, in the case of major works, a series of work in progress photos (or CD/DVD if these are available). 

Certificates of Authenticity and Bio’s may also be provided with the work of other (western) artists upon request. However, these works are usually signed and dated on the front and/or back by the artist.  

if you are unsatisfied with the work you have purchased

Please Contact Us as soon as you receive the work if you find it is not what you expected. We make every effort to describe and portray works as they are but if you are not happy then we are not happy.

We will work with you to resolve any problem that might arise in a fair and reasonable way. This may include refund of money paid, exchange of works, credit to your account with us, or some other suitable arrangement.

Our customers are very important to us and it is paramount to us to see that all are extremely happy with the artwork they purchase from the Kate Owen Gallery.