Returns Policy

Art Gallery Van

Sydney metro sales gallery

This information pertains to sales made during or following a visit to our gallery:

If you are uncertain which painting to buy, we encourage you to take a painting (or two) home to trial without obligation to ensure you are completely satisfied with your choice. We will even deliver large works to you free of charge within a 25km radius of Sydney CBD. A painting can often seem different in your home or office environment and we want you to be 100% happy with your selection.

We do not offer refunds of works purchased from the gallery, but if you change your mind and advise us within two calendar days, we will happily exchange the work or offer you a credit note to the value of the painting.

For Web Sales - people who do not see the work before they buy.

This policy is intended for international clients, those living at a remote distance from the gallery or people who for health or other reasons cannot get into the gallery.

If you are interested in a work from our website but are not completely certain, please telephone or email us to discuss the work in question and we can send you high resolution images, painting details, artist background and other pertinent information to help you make the your decision. We can also digitally hang an artwork on a photograph of your wall so you can actually see how it will look in your space (if you live in Sydney Metro area, you can take advantage of our home consultation service.)

If you are unsatisfied with the work you have purchased and feel the artwork has been inaccurately described, you must inform us of any claim for a refund within 14 days of delivery. We will refund the purchase price, less costs incurred by Kate Owen Gallery.

Please note that all images are carefully photographed in order to portray the pieces as accurately as possible.